Synappx Support Centre
How it Works
How it Works
How it Works
Belgium / Français
Belgium / Nederlands
Central East Europe / English
Czech / Čeština
Denmark / Dansk
France / Français
Germany / Deutsch
Hungary / Magyar
Ireland / English
Italy / Italiano
Lithuania / Lietuvių
Luxembourg / Français
Netherlands / Nederlands
Poland / Polski
Norway / Norsk
Romania / Romanian
Russia / Pyccкий
Slovakia / Slovensky
Slovenia / Slovenski
Spain / Español
Sweden / Svenska
Switzerland / Deutsch
Switzerland / Français
Turkey / Türk
Ukraine / Українськa
United Kingdom / English
Sharp Global / English
NFC Support Summary
How It Works
Configure and Download Agents
Install & Update MFP and Display Agents
Associate NFC Tags
Add Users, Allocate Licenses and Add Admins (Optional)
Configure Print Release Driver
Windows Defender Firewall Configuration
Automatic Input Switch
NFC Support Summary
Download Synappx Go
How it Works
What is Synappx Go?
How do I access the Synappx Go Admin Portal?
Which browser versions are supported for the Synappx Go Admin Portal?
Which mobile OS versions are supported?
Which mobile devices are supported?
Which operating systems support the Synappx Go MFP Agent?
Which sign-in credentials do I use?
When I try to sign in, I receive a message stating that I do not have admin permissions to log in. What do I do?
Why do I need to opt into several Azure and Microsoft 365 permissions for the app?
How are the Synappx Go and Synappx Meeting Admin Portals related?
My company email domain is different from the email domain set up for Synappx Go and I can't log in. What do I do?
Synappx Go Admin Portal
How can I add and license users?
Users Page: Can I manually enter a user?
Users Page: When I assign a license to a user, is the user notified?
Workspaces Page: Why do I need to set up workspaces?
Workspaces Page: How do I create workspaces?
Workspaces Page: How do I associate MFPs with workspaces?
Workspaces Page: How do I associate displays with workspaces?
How can I see a full list of all my workspaces and associated MFPs and displays?
Is there a way to remove individual MFPs from the pool of available MFPs?
Is there a way to remove one or more Synappx Go MFP Agents and all associated MFPs?
How can I uninstall the display Agent?
What is the automatic input switching feature and how can I set it up?
Devices & Agents Page: What is the purpose of the envelope icon next to the agent ID?
Admin Users Page: Is there a maximum number of admins that can be added?
Admin Users Page: I have both Synappx Meeting and Synappx Go. Do I need to add Admins in each?
Admin Users Page: Can I assign different admin roles (e.g. more limited privileges)?
Supported DomSupported Domains Page: I purchased Synappx licenses (Meeting and/or Go) before other domains were supported. I need to import users and workspaces for Azure Active Directory (AD) domains that are different from my primary domain. How do I get access to those additional domains?
Supported Domains Page: As a Google Workspace admin, can we support multiple domains for user and workspace import?
Notifications Page: When I enable notification preferences for a Go agent on the Admin Portal, will that selection send emails to all Synappx admins or just me?
Notifications Page: Can I set all Synappx Go agent notifications on the Admin Portal?
Subscriptions Page: What is an E-ID?
Analytics Page: What kind of reports are available?
Downloads Page: Do I need to enter an SNMP search range for the display agent?
Downloads Page: Can I download the MFP agent without entering the SNMP search IP range?
Downloads Page: Can I enter a different SNMP IP search range to find MFPs that were not in the original range?
Downloads Page: Can I manually enter MFP information?
Downloads Page: Can I download the MFP and display agents from any other Sharp location?
System Log Page: What is the purpose of the System Log?
System Log Page: What is the difference between the general System Log page and the individual System logs for each agent?
System Log Page: What do the codes at the end of the System Log messages mean?
Synappx Go MFP And Display Agents
What are the supported operating systems and installation requirements for the MFP agent?
How many displays can be supported by each display agent?
What are the supported operating systems and installation requirements for the display agent?
How many MFPs can one Synappx Go agent support?
Can I download both the MFP and Display agent to the same PC?
Can I install multiple MFP agents?
Is there a maximum number of users for the MFP agent print release feature?
I already license and use Sharp MICAS. Can I install the Synappx Go agent on the same server?
How will the MFP and display agent software be updated?
Can I automatically update the agent when new versions are released?
What is the security between the Synappx cloud and MFP or display agents? What data is shared?
Is .NET 4.7.2 required to install the Synappx Go agents?
Synappx Go Supported Devices (MFP and Displays)
Which Sharp displays are supported for use with Synappx Go?
Which Sharp display can be used with Synnapx Go automatic input switching?
Which Sharp MFPs are supported for use with Synappx Go?
Some of my Sharp MFP models also support embedded NFC tags. Can I use those embedded tags with Synappx Go?
Do I need to do any MFP configuration or setup to use the devices with Synappx Go?
If I tap my mobile phone on the MFP NFC tag, I receive a message suggesting I download the Sharpdesk® Mobile app. Why?
The MFP is in sleep mode when I walk up to do a Synappx Go scan or print release. Do I need to wake up the device first?
The MFP front panel is sometimes showing the copy or scan screen when I walk up to it. Will Synappx Go work in that mode?
Is there a Sharp printer driver that needs to be configured to use the print release features?
See other Print Release FAQs in the Synappx Go User section.
Where can I download special firmware to enable TLS 1.2 support on MFPs?
Synappx Go NFC Tags
What is the purpose of NFC tags?
Where can I get NFC tags for Synappx Go?
Can I use any NFC tag with Synappx Go?
Can I update or write Synappx Go tags?
Can I replace an NFC tag that has already been configured for a Sharp MFP or display?
Can I use the embedded MFP NFC tag?
Mobile Admin Features
How do I associate NFC tags with MFPs or displays?
What does ! indicate?
Can I assign more than one tag to an MFP or display?
Can I set mobile notifications for Synappx events such as new agent update available?