Admin FAQs

Basics

• What is Synappx Go?

• How do I access the Synappx Go Admin Portal?

• Which browser versions are supported for the Synappx Go Admin Portal?

• Which mobile OS versions are supported?

• Which mobile devices are supported?

• Which operating systems support the Synappx Go MFP Agent?

• Which sign-in credentials do I use?

• When I try to sign in, I receive a message stating that I do not have admin permissions to log in. What do I do?

• Why do I need to opt into several Azure and Microsoft 365 permissions for the app?

• How are the Synappx Go and Synappx Meeting Admin Portals related?

• My company email domain is different from the email domain set up for Synappx Go and I can't log in. What do I do?

Synappx Go Admin Portal

• How can I add and license users?

• Users Page: Can I manually enter a user?

• Users Page: When I assign a license to a user, is the user notified?

• Workspaces Page: Why do I need to set up workspaces?

• Workspaces Page: How do I create workspaces?

• Workspaces Page: How do I associate MFPs with workspaces?

• Workspaces Page: How do I associate displays with workspaces?

• How can I see a full list of all my workspaces and associated MFPs and displays?

• Is there a way to remove individual MFPs from the pool of available MFPs?

• Is there a way to remove one or more Synappx Go MFP Agents and all associated MFPs?

• How can I uninstall the display Agent?

• What is the automatic input switching feature and how can I set it up?

• Devices & Agents Page: What is the purpose of the envelope icon next to the agent ID?

• Admin Users Page: Is there a maximum number of admins that can be added?

• Admin Users Page: I have both Synappx Meeting and Synappx Go. Do I need to add Admins in each?

• Admin Users Page: Can I assign different admin roles (e.g. more limited privileges)?

• Supported DomSupported Domains Page: I purchased Synappx licenses (Meeting and/or Go) before other domains were supported. I need to import users and workspaces for Azure Active Directory (AD) domains that are different from my primary domain. How do I get access to those additional domains?

• Supported Domains Page: As a Google Workspace admin, can we support multiple domains for user and workspace import?

• Notifications Page: When I enable notification preferences for a Go agent on the Admin Portal, will that selection send emails to all Synappx admins or just me?

• Notifications Page: Can I set all Synappx Go agent notifications on the Admin Portal?

• Subscriptions Page: What is an E-ID?

• Analytics Page: What kind of reports are available?

• Downloads Page: Do I need to enter an SNMP search range for the display agent?

• Downloads Page: Can I download the MFP agent without entering the SNMP search IP range?

• Downloads Page: Can I enter a different SNMP IP search range to find MFPs that were not in the original range?

• Downloads Page: Can I manually enter MFP information?

• Downloads Page: Can I download the MFP and display agents from any other Sharp location?

• System Log Page: What is the purpose of the System Log?

• System Log Page: What is the difference between the general System Log page and the individual System logs for each agent?

• System Log Page: What do the codes at the end of the System Log messages mean?

Synappx Go MFP And Display Agents

• What are the supported operating systems and installation requirements for the MFP agent?

• How many displays can be supported by each display agent?

• What are the supported operating systems and installation requirements for the display agent?

• How many MFPs can one Synappx Go agent support?

• Can I download both the MFP and Display agent to the same PC?

• Can I install multiple MFP agents?

• Is there a maximum number of users for the MFP agent print release feature?

• I already license and use Sharp MICAS. Can I install the Synappx Go agent on the same server?

• How will the MFP and display agent software be updated?

• Can I automatically update the agent when new versions are released?

• What is the security between the Synappx cloud and MFP or display agents? What data is shared?

• Is .NET 4.7.2 required to install the Synappx Go agents?

Synappx Go Supported Devices (MFP and Displays)

• Which Sharp displays are supported for use with Synappx Go?

• Which Sharp display can be used with Synnapx Go automatic input switching?

• Which Sharp MFPs are supported for use with Synappx Go?

• Some of my Sharp MFP models also support embedded NFC tags. Can I use those embedded tags with Synappx Go?

• Do I need to do any MFP configuration or setup to use the devices with Synappx Go?

• If I tap my mobile phone on the MFP NFC tag, I receive a message suggesting I download the Sharpdesk® Mobile app. Why?

• The MFP is in sleep mode when I walk up to do a Synappx Go scan or print release. Do I need to wake up the device first?

• The MFP front panel is sometimes showing the copy or scan screen when I walk up to it. Will Synappx Go work in that mode?

• Is there a Sharp printer driver that needs to be configured to use the print release features?

• See other Print Release FAQs in the Synappx Go User section.

• Where can I download special firmware to enable TLS 1.2 support on MFPs?

Synappx Go NFC Tags

• What is the purpose of NFC tags?

• Where can I get NFC tags for Synappx Go?

• Can I use any NFC tag with Synappx Go?

• Can I update or write Synappx Go tags?

• Can I replace an NFC tag that has already been configured for a Sharp MFP or display?

• Can I use the embedded MFP NFC tag?

Mobile Admin Features

• How do I associate NFC tags with MFPs or displays?

• What does ! indicate?

• Can I assign more than one tag to an MFP or display?

• Can I set mobile notifications for Synappx events such as new agent update available?