Choose Provider

How to Get Started – Synappx Admin Portal

Thanks for signing up for Synappx™. Get ready to experience productivity wherever you go!

Here’s what happens next:

1. The assigned administrator receives an email to choose G Suite or Microsoft 365 as a cloud service provider.

2. After the admin chooses a service provider, a second welcome email will arrive in the admin mailbox with instructions to log in to the Synappx Admin Portal.

3. Log in to the Synappx Admin Portal and start adding users and workspaces.

Select Provider

Note: The assigned administrator for Microsoft 365 or G Suite must have administrator privileges for that service.

After a Synappx account is created for your organisation, the assigned administrator will receive an email with a link to select either Microsoft® 365 or G Suite™ as a cloud service provider. This provider defines how Synappx manages the users and calendar within the organisation. [View Image - Microsoft 365] [View Image - G Suite Provider]

Here’s how:

Select the link to choose your provider. The Synappx service validates the domain with the provider.

a. If validation fails, you will see an error message. Ensure you selected the correct provider. [View Image]

b. When the domain is validated, you will receive another welcome email with instructions to log in to the Synappx Admin Portal. Select the link. [View Image]

Synappx Admin Portal

After selecting a provider (Microsoft 365 or G Suite), the administrator will receive a second email with a link to the Synappx Admin Portal.

The Synappx Admin Portal is a browser-based platform designed for administrators to manage key components (e.g., licenses, workplaces, users) of Synappx Meeting and Synappx Go. Admins log in with the organisation’s Microsoft 365 or G Suite account. It is recommended to use the latest version of Google Chrome™ or Microsoft Edge.

Administrator Management

Admin Users are administrators for the Synappx Admin Portal. Administrators manage key components such as workspaces, users, devices, and licenses. Administrators can also add and remove other administrators to and from the system. Additional admins do not require Azure administrator privileges. However, they need to be a member of the organization’s Microsoft 365 or Google Workspace environment.

See the list of supported features for full and support administrators.

How to Add an Administrator (Recommended)

Additional administrators can perform all functions on the Admin Portal after the primary admin accepts the initial permissions.

a. Go to Admin Settings on the Admin Portal and select (+).

b. Type a few characters of the admin’s name and select from the list of Microsoft 365 candidate names. Then select Save. [View Image]

The new admin user(s) will appear on the list.

Workspace Management

Workspaces can be meeting rooms, huddle rooms, individual offices, or common areas where Synappx-enabled Sharp MFPs and displays are located—wherever collaboration happens.

Add workspaces from Microsoft® 365 or Google Workspace™ on the Synappx Go Admin Portal Workspaces page.  [View Image]

Import Workspaces via CSV File
Admins can import workspaces from Microsoft 365 or Google Workspace or add workspaces manually. Select the link for the CSV import option ([View Image]) and follow the dialog. [View Image]

Once the workspaces are added, continue the configuration for Synappx Meeting and Synappx Go.

Subscriptions
Your subscription status can be viewed under "Subscriptions". [View Image] You can view:

Total numbers of licenses
Number of licenses that will be auto-renewed
Number of licenses with cancelled auto-renewal
Expiration date
Auto-renewal date